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| LEADER |
01788cam a2200421 4500 |
| 001 |
PPN158221915 |
| 003 |
http://www.sudoc.fr/158221915 |
| 005 |
20120919035600.0 |
| 010 |
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|a 978-2-85130-231-1
|b br.
|d 19,90 EUR
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| 021 |
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|a FR
|b DLE-20120127-5014
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| 033 |
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|a http://catalogue.bnf.fr/ark:/12148/cb42590554s
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| 035 |
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|a (OCoLC)779748104
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| 035 |
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|a FRBNF425905540000002
|z FRBNF42590554
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| 073 |
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1 |
|a 9782851302311
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| 100 |
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|a 20120207h20122011m y0frey0103 ba
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| 101 |
0 |
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|a fre
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| 102 |
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|a FR
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| 105 |
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|a a ||||001yy
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| 106 |
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|a r
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| 200 |
1 |
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|a Accueil du public et gestion des émotions
|b Texte imprimé
|f Jean-François Arienta, Christian Bodin
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| 210 |
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|a Paris
|c SOFIAC-Berger-Levrault
|d impr. 2012, cop. 2011
|e 94-Le Plessis-Trévise
|g Impr. Évidence
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| 215 |
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|a 1 vol. (145 p.)
|c graph., fig., couv. ill. en coul.
|d 21 cm
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| 225 |
2 |
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|a Pr@tiques locales
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| 300 |
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|a En appendice, choix de documents
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| 320 |
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|a Bibliogr. p. 141-142. Index
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| 410 |
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| |
|0 153722584
|t Pr@tiques locales
|x 2116-2409
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| 606 |
|
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|3 PPN03127109X
|a Relations administration-usagers
|3 PPN027226794
|y France
|3 PPN027790045
|x Guides pratiques et mémentos
|2 rameau
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| 606 |
|
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|3 PPN032981740
|a Services publics
|x Relations publiques
|3 PPN027226794
|y France
|3 PPN027790045
|x Guides pratiques et mémentos
|2 rameau
|
| 676 |
|
|
|a 352.748 0944
|v 22
|
| 686 |
|
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|a 350
|2 Cadre de classement de la Bibliographie nationale française
|
| 700 |
|
1 |
|3 PPN158538358
|a Arienta
|b Jean-François
|4 070
|
| 701 |
|
1 |
|3 PPN158538471
|a Bodin
|b Christian
|f 19..-....
|c psychothérapeute
|4 070
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| 801 |
|
3 |
|a FR
|b Electre
|c 20120327
|g AFNOR
|
| 801 |
|
3 |
|a FR
|b Abes
|c 20120613
|g AFNOR
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| 801 |
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0 |
|a FR
|b FR-751131015
|c 20120127
|g AFNOR
|2 intermrc
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| 930 |
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| 979 |
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|a LET
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| 998 |
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|a 637092
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