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Employees first, customers second : turning conventional management upside down
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts h...
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| Auteur principal : | |
|---|---|
| Autres auteurs : | |
| Format : | Livre |
| Langue : | anglais |
| Titre complet : | Employees first, customers second : turning conventional management upside down / Vineet Nayar; foreword by C. K. Prahalad |
| Publié : |
Boston (Mass.) :
Harvard business press
, cop. 2010 |
| Description matérielle : | 1 vol. (VIII-198 p.) |
| Sujets : |
- P. 17
- 1, Mirror mirror : creating the need for change
- P. 47
- 2, Trust through transparency : creating a culture of change
- P. 89
- 3, Inventing the organizational pyramid : building a structure for change
- P. 137
- 4, Recasting the role of the CEO : transferring the responsability for change
- P. 167
- 5, Find understanding in misunderstanding : renewing the cycle of change