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|a Mesurer et développer la satisfaction clients
|b Texte imprimé
|f Daniel Ray
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|a Paris
|c Ed. d'organisation
|d DL 2001
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|a 1 vol. (XV-399 p.)
|d 24 cm
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| 225 |
2 |
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|a Collection IQM
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| 300 |
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|a La couv. porte en plus : "selon la nouvelle norme ISO 9000"
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| 305 |
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|a 2e tirage 2001
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| 320 |
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|a Bibliogr. p. 387-390. Index
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|b 9782708125537
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