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| LEADER |
01450cam a2200421 4500 |
| 001 |
PPN051557177 |
| 003 |
http://www.sudoc.fr/051557177 |
| 005 |
20181031133100.0 |
| 010 |
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|a 0-87584-745-5
|b alk. paper
|
| 020 |
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|a US
|b 9622727 //r97
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| 035 |
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|a (OCoLC)34731756
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| 035 |
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|a ocm34731756
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| 073 |
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1 |
|a 9780875847450
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| 100 |
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|a 19960507h19961996k y0frey0103 ba
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| 101 |
0 |
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|a eng
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| 102 |
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|a US
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| 105 |
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|a y a 001yy
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| 181 |
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|6 z01
|c txt
|2 rdacontent
|
| 181 |
|
1 |
|6 z01
|a i#
|b xxxe##
|
| 182 |
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|6 z01
|c n
|2 rdamedia
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| 182 |
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1 |
|6 z01
|a n
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| 200 |
0 |
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|a The quest for loyalty
|e creating value through partnership
|f edited with an introduction by Frederick F. Reichheld
|g foreword by Scott D. Cook
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| 210 |
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|a Boston, MA
|c Harvard Business School Press
|d cop. 1996
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| 215 |
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|a 1 vol. (XXVI-278 p.)
|d 24 cm
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| 225 |
0 |
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|a A Harvard business review book
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| 300 |
|
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|a Index
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| 410 |
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| |
|0 003780570
|t The Harvard business review book series
|c Boston (Mass.)
|n Harvard business school publ
|d [19--]-
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| 606 |
|
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|3 PPN028696719
|a Relations avec la clientèle
|2 rameau
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| 676 |
|
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|a 658.8/12
|v 20
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| 680 |
|
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|a HF5415.5
|b .Q47 1996
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| 702 |
|
1 |
|3 PPN034665927
|a Reichheld
|b Frederick F.
|4 340
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| 801 |
|
1 |
|a US
|b OCLC
|g AACR2
|
| 801 |
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2 |
|a FR
|b AUROC
|g AFNOR
|
| 801 |
|
3 |
|a FR
|b Abes
|c 20151123
|g AFNOR
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| 801 |
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|a FR
|b DYNIX_BUNAN
|c 19980130
|g AFNOR
|
| 930 |
|
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|5 441092103:555932877
|b 441092103
|a 658.8 QUE
|j u
|
| 979 |
|
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|a DEC
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| 998 |
|
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|a 752832
|
Nantilus
