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01510cam a2200409 4500 |
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PPN119870142 |
| 003 |
http://www.sudoc.fr/119870142 |
| 005 |
20220107055800.0 |
| 010 |
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|a 978-2-12-475587-5
|b br.
|d 29 EUR
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| 035 |
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|a (OCoLC)190802535
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| 073 |
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1 |
|a 9782124755875
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| 100 |
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|a 20071207h20072007k y0frey0103 ba
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| 101 |
0 |
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|a fre
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| 102 |
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|a FR
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| 105 |
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|a a a 000yy
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| 106 |
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|a r
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| 200 |
1 |
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|a L' enquête de satisfaction
|b Texte imprimé
|e guide méthodologique
|f Sophie Millot
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| 210 |
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|a La Plaine Saint-Denis
|c AFNOR
|d impr. 2007
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| 215 |
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|a 1 vol. (XI-178 p.)
|c schémas, couv. ill. en coul.
|d 24 cm
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| 305 |
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|a Autre tirage : 2008
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| 320 |
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|a Bibliogr. p. [177]-178
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| 606 |
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|3 PPN033883882
|a Normes ISO 9000
|2 rameau
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|3 PPN035546697
|a Consommateurs
|x Fidélisation
|3 PPN027495671
|x Enquêtes
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| 606 |
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|3 PPN034319832
|a Consommateurs
|x Satisfaction
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|x Enquêtes
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|x Méthodologie
|2 rameau
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| 606 |
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|3 PPN028696719
|a Relations avec la clientèle
|2 rameau
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| 606 |
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|3 PPN027466345
|a Consommateurs
|3 PPN02779752X
|x Attitudes
|2 rameau
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| 676 |
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|a 658.834 3
|v 21
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