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01398cam a2200421 4500 |
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PPN059161248 |
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http://www.sudoc.fr/059161248 |
| 005 |
20230126061100.0 |
| 010 |
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|a 2-7081-2640-7
|b br.
|d 29 EUR
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| 035 |
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|a (OCoLC)301669197
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|a 9782708126404
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| 100 |
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|a 20011203h20012001k y0frey0103 ba
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|a fre
|2 639-2
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|a FR
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|a a a 001yy
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|a r
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|6 z01
|c txt
|2 rdacontent
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|6 z01
|a i#
|b xxxe##
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|c n
|2 rdamedia
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|a n
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1 |
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|a Le total customer management
|f Paul Ohana
|g préface de Pierre Daurès,...
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| 210 |
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|a Paris
|c Ed. d'Organisation
|d DL 2001, cop. 2001
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| 215 |
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|a 1 vol. (XVI-210 p.)
|c ill.
|d 24 cm
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| 225 |
2 |
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|a Collection IQM
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| 320 |
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|a Bibliogr. p. 201-207. Index
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| 410 |
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|0 058814639
|t Collection IQM
|x 1627-4245
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|3 PPN032141211
|a Qualité totale
|2 rameau
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| 606 |
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|3 PPN028696719
|a Relations avec la clientèle
|2 rameau
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| 676 |
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|a 658.812
|v 21
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| 680 |
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|a HF5415.32
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1 |
|3 PPN034228810
|a Ohana
|b Paul
|4 070
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|3 PPN059422661
|a Daurès
|b Pierre
|4 080
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|a FR
|b Abes
|c 20200129
|g AFNOR
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| 979 |
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|a IUTN
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|5 441092206:276731786
|b 441092206
|j s
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| 991 |
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|5 441092206:276731786
|a Rétroconversion IUT Nantes
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| 991 |
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|5 441092206:276731786
|a Exemplaire modifié automatiquement. le 25-01-2023 15:33
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| 998 |
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|a 470404
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