|
|
|
|
| LEADER |
01801cam a2200517 4500 |
| 001 |
PPN056003285 |
| 005 |
20220411055400.0 |
| 009 |
DYNIX_BUNAN_523462 |
| 010 |
|
|
|a 2-10-005646-8
|b br
|d 149 F
|
| 020 |
|
|
|a FR
|b 00131782
|
| 021 |
|
|
|a FR
|b DL 01-27872 (D2)
|
| 035 |
|
|
|a Evry33779
|
| 035 |
|
|
|a frBN026514471
|
| 035 |
|
|
|a ocm47242980
|
| 035 |
|
|
|a sib1769042
|
| 100 |
|
|
|a 20010530d2001 k u0frey0103 ba
|
| 101 |
0 |
|
|a fre
|
| 102 |
|
|
|a FR
|
| 105 |
|
|
|a a a 000yy
|
| 106 |
|
|
|a r
|
| 200 |
1 |
|
|a Les centres d'appels
|b Texte imprimé
|e les nouveaux outils de la relation client
|f Bernard Caïazzo
|
| 205 |
|
|
|a Éd. mise à jour
|
| 210 |
|
|
|a Paris
|c Dunod
|d 2001
|
| 215 |
|
|
|a V-191 p.
|c ill.
|d 22 cm
|
| 225 |
2 |
|
|a Fonctions de l'entreprise. Série Marketing, Communication
|
| 320 |
|
|
|a Bibliogr. p. 173. Lexique
|
| 345 |
|
|
|b 9782100056460
|
| 410 |
|
|
|0 059393629
|t Fonctions de l'entreprise. Série Marketing, communication
|x 1634-9687
|
| 606 |
1 |
|
|3 PPN028696719
|a Relations avec la clientèle
|2 rameau
|
| 606 |
1 |
|
|3 PPN03487822X
|a Marketing téléphonique
|3 027226794
|y France
|2 rameau
|
| 606 |
1 |
|
|3 PPN05053078X
|a Centres d'appels
|2 rameau
|
| 610 |
1 |
|
|a Customer relations
|2 lc
|
| 610 |
1 |
|
|a Call centers
|2 lc
|
| 675 |
|
|
|a 65
|v Éd. 1967
|
| 676 |
|
|
|a 658.84
|
| 700 |
|
1 |
|3 PPN029487471
|a Caïazzo
|b Bernard
|f 1954?-....
|4 070
|
| 801 |
|
3 |
|a FR
|b BN
|c 20030113
|g AFNOR
|
| 801 |
|
2 |
|a FR
|b AUROC
|c 20030113
|g AFNOR
|
| 801 |
|
1 |
|a US
|b OCLC
|c 20030113
|g AACR2
|
| 801 |
|
3 |
|a FR
|b SF
|c 20030113
|g AFNOR
|
| 801 |
|
3 |
|a FR
|b Abes
|c 20030113
|g AFNOR
|
| 915 |
|
|
|5 441842101:172040620
|b 0100118293
|
| 930 |
|
|
|5 441842101:172040620
|b 441842101
|a 658.84 CAI
|j u
|
| 979 |
|
|
|a STN
|
| 993 |
|
|
|a 0100118293
|b STN
|c 658.84 CAI
|d EM
|e GABIB
|f I
|g 21-03-2003
|h 21-03-2003
|k 23.00
|p 0
|s 11829
|t EM
|u STNL
|v i
|
| 998 |
|
|
|a 20825
|
Nantilus
